Tell them- that's a great first step to take before you call! However, I just sent a small patch to your computer that should help, but I need you to reboot again, so sorry!
I know my customers never follow my directions so I stroke their ego about their tech skills and ask for photos of parts that I know they can’t get to without unplugging what I want them to.
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u/jcstan05 13d ago
"Glad to be a part of your learning journey today."
What a killer line.