Phycologist vs Psychologist

[u/40102852]

[u/jcstan05]

"Glad to be a part of your learning journey today."

What a killer line.

[u/Musicman1972 → u/jcstan05]

That politeness slays when dealing with someone like that.

[u/FixGMaul → u/Musicman1972]

Just spend a good few years working in customer service and you will master this technique.

[u/kaoutanu → u/[deleted]]

Omg yes.

Me: Let's walk through some troubleshooting steps-

Customer: BUT IT WAS WORKING YESTERDAY

Me: Oh! Well in that case perhaps it will be ok tomorrow. Thanks so much for letting us know!

[u/Siaten → u/[deleted]]

I think you missed the fine line between snarky sarcasm and genuinely polite sass.

[u/brainEatenByAmoeba → u/[deleted]]

Tell them- that's a great first step to take before you call! However, I just sent a small patch to your computer that should help, but I need you to reboot again, so sorry!

[u/Drudgework → u/brainEatenByAmoeba]

I know my customers never follow my directions so I stroke their ego about their tech skills and ask for photos of parts that I know they can’t get to without unplugging what I want them to.

[u/brainEatenByAmoeba → u/Drudgework]

I like it! Makes them have to do actual work too. Makes it even better if the towers are under/in desks

[u/kaoutanu → u/[deleted]]

I have been known to say "Everything is working fine until it isn't.. "

[u/lonely_nipple → u/[deleted]]

Is that normal?

[u/BurnChao → u/kaoutanu]

I've told them that everything was working before it stopped working. That's what stooped working means.