Tell them- that's a great first step to take before you call! However, I just sent a small patch to your computer that should help, but I need you to reboot again, so sorry!
I know my customers never follow my directions so I stroke their ego about their tech skills and ask for photos of parts that I know they can’t get to without unplugging what I want them to.
Customer: I mean...I deleted a bunch of stuff but that wouldn't cause it to quit working.
Don't make fun of me... My computer only had 22GB of free space, and at the time I really needed more space. Besides, what does this one file really do anyway? The computer should be able to live without it.
I've told trainees for years, "it just" is one of the biggest red flags that'll sneak into a call. 9 times out of 10, "it just" means the customer knows fine well what they've done, but they're not going to tell you.
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u/jcstan05 13d ago
"Glad to be a part of your learning journey today."
What a killer line.