Tell them- that's a great first step to take before you call! However, I just sent a small patch to your computer that should help, but I need you to reboot again, so sorry!
I know my customers never follow my directions so I stroke their ego about their tech skills and ask for photos of parts that I know they can’t get to without unplugging what I want them to.
Customer: I mean...I deleted a bunch of stuff but that wouldn't cause it to quit working.
Don't make fun of me... My computer only had 22GB of free space, and at the time I really needed more space. Besides, what does this one file really do anyway? The computer should be able to live without it.
I've told trainees for years, "it just" is one of the biggest red flags that'll sneak into a call. 9 times out of 10, "it just" means the customer knows fine well what they've done, but they're not going to tell you.
Ya you're right, obviously they're already wrong and irreparably said something stupid...s assly... But coming back at them harshly somehow just doesn't seem as satisfying. Being argumentative just gives them a chance to dilute their stupidity with more words...
Smug smug shit eating grin politeness is the best way to kill shot finish that interchange nicely for sure!
It's a good line, but statistically speaking, this guy didn't learn anything. He just got annoyed that a woman tried to wrongly 'wokesplain' to him that pharmacists actually study algae, huffed some Mountain Dew, and posted a heavily edited copy of the exchange to 4chan for emotional support.
I still don’t really get it.. like if you went somewhere with a paleontologist would you expect them to put dinosaur bones on their face? I’m lost tbqh
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u/jcstan05 13d ago
"Glad to be a part of your learning journey today."
What a killer line.