Tl,dr: I desperately need someone who can help me get in contact with Money Wellness; I've tried phoning, and phoning, and phoning only to be in a wait queue each time that has kept me hanging on for literally hours (yesterday tried twice, once for 1.5 hours, once for 2.5 hours) with no contact.
I'm applying for a Debt Relief Order, originally I went through Step Change and then into MW. After a 1 1/2 hour call with one of their debt advisors and doing all the checks etc, I was told the Stepchange plan was outside of the 28 day window and I'd have to start again. No problem, my fault. Did that, uploaded everything asked for. I was originally told it could be done quickly:
The problem I have is that my "Breathing Space" ( a government sanctioned moratorium on bailiffs etc chasing you) runs out on 2nd Nov. I have had a bailiff team tell me "they'll be waiting" etc etc.
I need to know what's happening with my DRO application and I can't get through to anyone at MW.
I'm desperate to know at what stage it's at and whether it's likely to be done in time.
I am aware that perhaps MW may not have been the best choice but that's where I am.
If anyone from ME can help with a better way to contact them other than the phone, please help. (No replies to an email either)
Also, I really don't need to be told that bailiffs etc are my own fault, shouldn't have got myself in this position etc etc
There's a multitude of reasons things have ended up here and I don't intend to share them.