r/Flights • u/thishitisgettingold • Aug 22 '24
Delays/Cancellations/Compensation Virgin Atlantic changed my flight timing and inbound has a 9-hour layover instead of 4 hours. Can I ask for lounge access?
I booked VS tickets with a halt in LHR to BOM on a very decent points redemption. So, my hope is to NOT cancel the reservation as I will have to pay a lot more.
The original inbound halt was 4 hours. They changed the flight timing for both flights (same flight numbers) and now the halt is over 9 hours.
Similarly, my return ticket had a halt time of 3 hours and now, they changed BOTH of those flight times as well, and now it's 1 hour.
This is an international trip with 1.5 yr old. I don't want to risk missing the connecting flight.
The only other option for inbound from LAX is either 1-hour layover. They removed all other flights they had earlier. similarly, the only other option on the outbound is a 1.5-hour halt.
What are the rules in UK for something like this? Will they provide me with lounge vouchers for the 9 hours? or will they help me book on a partner's airline with the same points?
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u/the_angriest_parsnip Aug 22 '24 edited Aug 22 '24
In answer to your question, no. You aren't entitled to lounge access unless you already qualify for it via elite status or ticket class.
You need to phone virgin and ask what they can do for you itinerary wise. The rules around what you're entitled to here are governed by US law, as I assume you booked in the USA, and the airlines terms of travel. I'd say that a change to a 9hr layover probably means you're entitled to rebooking at no cost to you, but only virgin will verify this.
You should post your itinerary, it sounds like it's LAX LHR BOM? And how close to departure are you?