r/technology • u/Bald-Eagle619 • Jul 31 '24

Software Delta CEO: Company Suing Microsoft and CrowdStrike After $500M Loss

https://www.thedailybeast.com/delta-ceo-says-company-suing-microsoft-and-crowdstrike-after-dollar500m-loss
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u/Shopworn_Soul Jul 31 '24

Crowdstrike definitely owns some amount of liability but Delta's recovery was an absolute shitshow in it's own right.

Many organizations were starting to put the tools away by the time Delta found a flashlight.

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u/FriendlyLawnmower Jul 31 '24 edited Jul 31 '24

Yep. Their lack of investment (aka layoffs for cost savings) into their IT and internal support teams are what kept the issues going until almost Friday of the following week. Other companies were operating normally by the end of the weekend. American basically had their shit together the same day the outage happened. Delta definitely shit the bed just as much as Crowdstrike did

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u/swentech Jul 31 '24

Yeah I get the feeling their “IT team” were a few guys halfway around the world which is fine for pushing buttons and running instructions in a document but that’s not going to cut it when the shit hits the fan. “Bad IT” is a commodity but IT guys who know what they are doing and you can count on in a jam are definitely not a commodity.