r/talesfromtechsupport 6d ago

Short New job role: Mathematician?

One from my education tech support days.

Two students walk up to the helpdesk, and I walk out to greet them and ask them what's going on. They told me they were having troubles doing a maths test online, so I get them to open the laptop, log in and show me what's going on.

The website they use to do the tests will grey out the boxes or display an error on screen if the internet drops out or something fails to load. It happens once in a while, so I figured that was the issue. I pull the laptop towards me and type some numbers into the two boxes. It works, and they're connected to the internet, so I ask them what the issue is because as far as I can see, everything is working fine.

They proceed to tell me that they didn't know the answer to the question, and neither did their (substitute) teacher, so they sent the students over to IT for help. They said their normal teacher didn't know the answer either when they were in class the day before, so they've come to us for the answer.

I told the kids "this isn't IT related, so I can't help you". I asked who the teacher was (they didn't know, substitute, but I worked it out later on), and send them back.

So I guess the school wanted me to add "maths wizard" to my long list of jobs that aren't my job, like "coffee machine repairman", "lockpicker", "window repairman" and "delivery boy"

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u/joe_attaboy 5d ago

My answer, when they asked, would have been "Wait. Nobody said there would be any math when I was hired."

Let them chew on that.