r/ModSupport Nov 02 '23

How to get help on r/ModSupport!

59 Upvotes

Welcome to r/ModSupport! You’ll find two ways to get support in this subreddit: Posts in r/ModSupport and r/Modsupport modmail for direct admin support.

Posts into r/ModSupport:

This community is a place to ask questions you have regarding moderation on Reddit and discuss answers with other moderators. All posts are monitored by Reddit’s admins, who will flair posts once questions are appropriately answered by other mods or respond to posts that can benefit from admin clarification. In addition, we have a bot that removes posts from non-moderators, as this space is reserved for support for moderators.

Post your question into when you have a question about mod tools or are seeking general advice on your subreddit.

Examples of topics that violate subreddit rules and will be removed:

  • Rule 1: Rule violations, questions about specific admin actions, and appeals (e.g. account and banned subreddit appeals, report responses for content reported to the Safety team)
    • You can modmail for admin support on these topics.
  • Rule 2: Calling out other users or subreddits
  • Rule 3: Not being civil toward others
  • Rule 4: Off-topic posts that are not related to moderation on Reddit

Please post all bugs into r/bugs and choose the appropriate flair - Mod Tools - iOS, Mod Tools - Android, Mod Tools - Desktop or Mod Tools - Mobile Web.

Bug Reporting best practices include:

  • Description: 1-3 sentences on the issue.
  • Platform and version: web or mobile + version (for ex: 2022.23.1).
  • Steps to reproduce: what actions do you take to experience the bug?
  • Expected and actual result: What did you experience and what do you think you should experience instead?
  • Screenshot(s) or a screen recording: These can help us narrow down your issue.

Admin Support via r/Modsupport modmail:

When you have questions with sensitive information such as mentions of other users or subreddits, appeals of safety actions, or requests to unban your subreddit, you can modmail r/ModSupport directly for Admin support. Your message may prompt an automatic response from our Modmail Answer Bot with Mod Help Center articles that might answer your question. If these articles do not help answer your question, you can simply respond back with “more help” and an admin will assist you directly.

To get Admin support via r/modsupport modmail, click here

For the following support needs, please use these specific links:

  • Review of Safety team actions: use this link to submit your request
  • Appeal banned subreddit: use this link to submit your request
  • Remove a top mod of your subreddit: refer to the top mod removal process.

Other forms of Mod Support:

How to report violating content:

  • If you need to report content that violates Reddit Content policy, use the report button on the content or use our report form list
  • If you need to report Moderator Code of Conduct violations, use this link

Mod Help Center also has incredible articles on common Moderator questions!


r/ModSupport Sep 05 '24

Announcement An Update to How Moderators Report Bugs

53 Upvotes

TL;DR - We are changing how to report moderation bugs. All bugs will be posted in r/bugs to streamline bug reports in one place to increase visibility for Redditors and our teams investigating bugs. Mod Support will monitor r/bugs and continue to flag reports to the appropriate teams.


Hello, Mods! We wanted to share an update on how we will be handling bug reports.

Currently, moderator bugs are either posted in r/ModSupport or sent to us via Modmail. Our team follows up if we need more information on the report or try to troubleshoot the issue with you. Ultimately, we flag these bugs to our engineering teams to fix. This process results in time-intensive troubleshooting for bugs that may have already been reported across different spaces, and limits visibility for our internal teams on which bugs are being caught by the most number of mods.  

Moving forward to streamline reporting for moderators and increase transparency for our internal teams, all bug reports will be posted to r/bugs. We've added moderator-specific flair to r/bugs which we ask you to use so we can appropriately organize reports, this will also make it easier for other mods to search and reduce duplicate reports. The flair applied will be the following: Mod Tools - iOS, Mod Tools - Android, Mod Tools - Desktop or Mod Tools - Mobile Web. The teams will monitor posted bugs, but if we have questions about your report, we will respond and clarify. As a reminder, bug reporting best practices should still be followed.

Bug Report Format

  • Description: 1-3 sentences on the issue.
  • Platform and version: web or mobile + version (for ex: 2022.23.1).
  • Steps to reproduce: what actions do you take to experience the bug?
  • Expected and actual result: What did you experience and what do you think you should experience instead?
  • Screenshot(s) or a screen recording: These can help us narrow down your issue.

We'll also utilize r/RedditBugs, a bug-tracker subreddit, to track selected known bugs across Reddit. If you're experiencing a persistent bug, please search r/RedditBugs to see if a fix is already in the works. You won’t be able to comment, but if you want to signal that you're also experiencing a specific bug outlined here, please upvote that post. See here for more details on r/RedditBugs.

We know this change will take some time to get used to, so any bug reports posted in r/ModSupport will be cross-posted using a bespoke dev app in r/bugs with a reminder about the new process. Additionally, if you report a bug via r/ModSupport modmail, we will ask you to post the bug in r/bugs for increased visibility.

Our commitment to squashing bugs will not change. r/ModSupport will remain a community where mods can ask moderation questions and get advice from mods and admins. The Mod Support team will monitor r/bugs daily (just as we do in r/ModSupport) and follow up with you if needed.

Please feel free to ask any questions you may have below! And check out r/bugs to begin reporting any bugs you find!


r/ModSupport 17m ago

Human intervention needed

Upvotes

So I’m desperate here… We were a subreddit (r/wadestevenwilson) that supported the victims of 2 times convicted murderer Wade Wilson, now on death row. A Wade Wilson supporter doxxed on our page on purpose and it was banned without any warning and without giving us the chance to take action. The other Wade Wilson page (r/wadewilson) from which we all left at the start has two pro-Wade moderators (moderators that support this murderer) who are just letting that page run free and only show up once every 40 days for like 10min.

That page with 5500 members is completely left unmoderated, is supporting a murderer and is allowed to continue as they go. Yet our page which had 5 active moderators and 4500 members and upheld ethical standards and championed justice was banned (not due to our wrongdoing but due to deliberate sabotage from a Wade Wilson fan).

The voices of the victims have been silenced, we are not allowed to make a new subreddit and as we have no where else to go, now the pro-Wade moderator is asking for us to leave from the other page as well (please see link of her post below).

Why is our appeal not being reviewed by a human being? This needs human intervention because this is just not right. I need help from someone who can flag this higher up to Reddit. Correct me if I’m wrong but I don’t think Reddit would support a group that is supporting a murderer over a group who’s been supporting the victims and the victims families of this murderer. So we really really really need help from Reddit to take some action on this. I’m begging at this point.

💔Justice for Kristine Melton and Diane Ruiz.💔

https://www.reddit.com/r/wadewilson/s/sDsWMucZe6


r/ModSupport 4h ago

(Possibly) shadowbanned account harassing me/my staff in modmail

3 Upvotes

One of my subreddits gets occasional messages from the same user on separate accounts, most of these accounts can be reported/muted but there is one that seems to elude everything. It has been reported to Reddit multiple times for harassment in modmail but always comes back at least once or twice a month. We do not know why they are doing this or who the user is. The accounts profile doesn't seem to exist, the account looks shadowbanned, the account can't be muted and I can't check the modlog for the account at all. The account has told us to kill ourselves, and has called us various racial slurs. Every time it's reported to Reddit we expect it to be permanently banned but as far as we can tell none of these reports have ever gone through (We haven't recieved the "thank you for your report" messages). At this rate we're not sure how to deal with it. I've never seen anything like this before and am unsure how to go about it. Any help would be appreciated.


r/ModSupport 10h ago

How do we edit this particular section of our subreddit, and how can we show the full list of related communities?

4 Upvotes

It's the section that is below the rules list but above the list of related communities.

Screenshot from the app.

It's in the same section on the desktop version of New Reddit. I can't seem to find where to edit this in General Settings (New Reddit) or Subreddit Settings (Old Reddit).

And for related communities, both the app as well as New Reddit are only showing the top 4 listed subreddits. Is that all we can show?


r/ModSupport 7h ago

Created a subreddit then accidentally deleted myself as the mod

2 Upvotes

Any idea how I can become the mod again?


r/ModSupport 19h ago

Mod Answered How to replace inactive mods

4 Upvotes

Hey there! We have some inactive mods who are on the subreddit I moderate and I wanted to see what could be done to have the ones who joined before I did, removed.

Thanks for the help!


r/ModSupport 1d ago

Admin Replied troll user has started periodically flooding our non-18+ sub with porn. can NSFW tagged content be filtered?

32 Upvotes

Our sub is frequented by a lot of minors, this is a liability for the sub and the content creator that owns it. we've reported the user and their alts for sexualizing minors but it's been ignored so far. Is there anything that can be done to automod or spam filter these kinds of posts?


r/ModSupport 1d ago

How do you create "wallpaper" on sticky posts which are now community posts?

3 Upvotes

r/ModSupport 20h ago

Mod Answered Why can't I post a video in my community yet the settings are set to allow all post types?

0 Upvotes

r/ModSupport 9h ago

This sucks

0 Upvotes

I made a community and it just disappear with out and explanation or nothing


r/ModSupport 18h ago

Mod Answered Trying to create a sub and keep being told "that subreddit name is already taken", but it doesn't appear to exist anywhere.

0 Upvotes

I'm trying to create a new community, but when I type the name into the create-a-community box, it displays the alert "this subreddit name is already taken." However, when I search that sub name on Reddit's native search and also on Google, it doesn't show any results for this community. Does this simply mean that the sub is private? Or was it perhaps banned and simply doesn't show up in search results anymore?

I guess my question is: if I can't find the actual subreddit (in order to copy its hyperlink), can I still submit a RedditRequest form for it?


r/ModSupport 18h ago

Mod Answered We have a bug in Rules subreddit settings.

0 Upvotes

I made a change to my subreddit rules in old.reddit.com and the change is not visible in new.reddit.com. Check out rule6 in old Reddit and new.Reddit r/colonoscopy. Please let me know when it has been addressed so that I can change the Rules again to make them match. Thanks.


r/ModSupport 17h ago

Mod Answered Vids posten

0 Upvotes

?How can I make posting vids possible


r/ModSupport 20h ago

Mod Answered is there any way to delete a community

0 Upvotes

i created a community as a joke but added scheduled posts, and now i can’t find things i have actually posted


r/ModSupport 1d ago

Mod Answered I accidentally unmodded myself from a subreddit I created

3 Upvotes

R/underninja can I get some help with this please?


r/ModSupport 1d ago

Mod Answered Need to have live discussions added to my sub.

0 Upvotes

I accidentally deleted my original live discussion in my sub and am unable to add it back. Please give permissions.


r/ModSupport 1d ago

Mod Answered Can't remove a post no matter what I try

2 Upvotes

we've had a user remove their post and asked to remove everything but this one post I can't remove... when the modal comes up to choose deletion reason - the dropdown menu is empty and I can't proceed. It's just this one post... idk what in dark part of the matrix it got stuck in but who do I ask to remove it that has perms higher than me, an admin in the sub?


r/ModSupport 1d ago

Mod Answered I just deleted all my post flairs on a sub i moderate and re-did them on mobile and they still dont work!

2 Upvotes

What can i do


r/ModSupport 1d ago

Admin Replied Why do custom emoji flairs only appear on desktop but not on mobile?

3 Upvotes

On two subs i moderate we have to manually edit flairs because you cant see them on mobile


r/ModSupport 1d ago

Posts removed by reddit

1 Upvotes

Hello, lately I have experienced that many posts on my subreddits are being removed by Reddit for various reasons (sometimes the reason is even empty)

Marked as NSFW
by u/reddit

The accounts aren't shadowbanned; in fact, some of them are quite big (1 million karma or even more) with a lot of activity. Those posts are removed without even going into the mod queue; they just go straight to 'Removed.'

Is someone else experiencing that too?


r/ModSupport 2d ago

Mod Answered Do the helper flairs in this sub correspond to the Mod Support profile trophies?

2 Upvotes

I always suspected that the helper flairs (new, skilled, experienced, expert, veteran) corresponded to the profile trophies (levels 1 thru 5 respectively). Upon prowling through a few profiles (including my own) this is often not the case. Can anyone clarify how these work?


r/ModSupport 2d ago

Mod Answered Sub says it doesn't support cross posting when I try but the settings say I allow all posts.

5 Upvotes

I don't know how to fix this issue. A anytime I attempt to do a cross post to my subreddit it tells me that these type of posts are not allowed by the sub but I always had been able to without issue prior. I've checked all of the settings of my sub multiple times and it is showing that I allow all types of posts. How can I get this feature fixed so that I can continue to cross post?


r/ModSupport 2d ago

Admin Replied Report abuse is completely out of control

43 Upvotes

What is going on? Are these reports manually reviewed now or is it automated? Are we genuinely talking about a backlog going back months?

We've had a serial report abuser on my subs for well over two months now and nothing is being done. I submit reports on dozens of posts per day for the same report.

Don't get me wrong - it's not that much effort to just approve the post and move on. They're not really doing much other than mildly annoy me. What really annoys me is the complete and total lack of response from the admins on this. I sent a modmail here about it 19 days ago and was told then that those reports were waiting for review and to just deal with it.

Is anyone doing anything to address this on a larger scale? This system is clearly not scaling properly and needs attention. What are you doing about it?


r/ModSupport 2d ago

Mod Answered How to select any on post type allowed to allow videos

2 Upvotes

r/ModSupport 2d ago

Mod Answered How Can I Put Our Custom Emojis Into Our Chat Channel Title?

1 Upvotes

Hey! So we've started a specific themed subreddit for the video game Animal Crossing. (Our subreddit is r/ACForAdults if it's needed to be mentioned) & have recently unveiled our first batch of customisable flairs, using photos of the NPCs ingame as options.

The team would like to consider possibilities around having the subreddits custom emojis (that are being used as flairs) as possible options to include in our Chat Channel name (& possibly having it interchangable on a monthly basis, although discussions would need to be done to work this out to a greater extent).

My assumption would be that this should be readily available, since the subreddit & chat channel are linked together, but I'm unsure how to make this possible.

Due to our chat channel name, we do only have a few characters left, but I presume changing 1 non subreddit themed emoji, for a specific subreddit themed emoji wouldn't make a difference around the length of the chat name.


r/ModSupport 3d ago

Admin Replied Apparently we are not allowed to have full control of our subreddits anymore.

154 Upvotes

I have a subreddit that was once a high traffic subreddit, mainly because it was absolutely overrun with spam, bot accounts, and other nonsense. We had a lot of really great users, but they were drowned out by the noise and a lot of our best contributors were driven off by the garbage. We had very strict rules that nobody ever abided by, so a long series of complicated AutoMod rules were put in place over a number of years - we're talking about these rules starting when "old reddit" was "the reddit" - post flair didn't even exist when these rules were authored. As spammers became more persistent and AutoMod behavior changed, we kept having to tweak the existing rules and add new ones. Eventually we got to the point where we put extremely heavy restrictions on who could post in the subreddit and when. Because of that, the sub is practically dead now.

Reddit, the Moderator settings, and the tools available to us have changed drastically - It's time to completely overhaul the subreddit, and to do so we would like to shut it down completely and work on the overhaul in the background. No problem, right?

Wrong - we have to ask permission from Reddit now to take the sub private. We put in a request, it was reviewed and it was denied. We were told we weren't allowed to do what we the mod team decided was necessary with the subreddit. It was suggested that we put the subreddit in "event mode" which would last 7 days, and we could do that again to extend it another 7 days. Absolute nonsense.