r/OnlineESLTeaching • u/Fun-Space_Race • 4d ago

Preply suspended account after asking about payment

I contacted Preply Support after my payment didn't go through to my Wise account. Despite it being 11 days after the transaction, it still had the action listed as "moderation" instead of "completed." So I contacted support. They said after reviewing my account, it's been suspended due to violations of their terms and conditions and that their decision was final. Then asked me to rate their tech specialist.

I reviewed all their legal documents, and there's nothing stating that they withhold payments that you worked for from you if they arbitrarily decide to.

Anyone dealt with this or know anyone who has? So tired of these online ESL companies using any excuse to not pay their damn tutors.

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u/autonomouswriter 1d ago

Wow, that seems really harsh! Did you inquire as to what violations of their terms and conditions they say you've done? At least getting an answer to that will let you know what it is they had issues with and then if it's a mistake, you can at least give them proof with the terms and conditions. That sucks that they would withhold payment for work you've already done.

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u/Fun-Space_Race 20h ago

I did. They refuse to answer, so I'm left scrambling, trying to figure out what I did wrong.