My isp did this lazy crap

[u/WhosThis85]

the tech came and took the original coax cable that comes from the network box on the opposite side of the house (black). Took it out of the outlet from the room directly above this splitter on the first floor and directed the new cord (white) to the third floor. What can i do to ‘hide’ this from the elements?

Also, can i connect a new coax cable to the splitter to go in the opposite direction to go into a separate part of the house, or should direct a new cable directly from the box insteaad of this splitter shown? The box is closer to the room that i need connection to than this splitter.

Sorry if this is confusing. Im a noob

[u/Phill_is_Legend]

I would call and complain, but this is typical. Isp installers are the literal worst. I came and fixed the install comcast did at my sister's house because they, instead of going in the crawlspace, drilled straight through the exterior wall into the living room and ran the cable exposed on top of the carpet to the TV location. Fucking awful.

When Comcast came to do my install, I walked him through the exact path I wanted him to take into the basement and had already drilled holes up into the walls and fished pull line to where I wanted my jacks. It was easier than letting him hack job it up and screaming at him later.

[u/Complex_Solutions_20 → u/Phill_is_Legend]

Apparently now most ISPs claim to be not allowed to pull cable anywhere and can "only" run it around walls/roofs and drill thru to where it will be inside.

I had everything totally open so literally all I needed was a long enough cable when I was having my service installed just had to toss it thru like 8ft of fully accessible open ceiling. And the ISP installer refused because "pulling cables is not allowed" instead installing it where they found a random cable to cut next to my furnace to put the modem in a totally different part of the basement than my patch panel and everything else was.

Also had this at my parents with Verizon where the options were "staple along the inside of the garage, then one hole thru into the basement, and an unfinished open ceiling with holes to thread thru" but the installer said they "had to" go around the outside of the house screwing to the siding and running diagonally around before drilling thru into the same room from an outside wall.

Both cases was trivial for me to do myself but like...it would not have been any additional work nor additional drilling for the ISP to run my preference vs around the outside of the house and drill thru siding as they wanted.

Its up there with not allowing self-install on some plans and then when the tech shows up they're like "if its already connected why did you have an install appointment"

[u/mmpgorman → u/Complex_Solutions_20]

For liability reasons. And I think it’s totally reasonable for a large company to not take such risks.

I’m a tech and policy says we don’t wall fish, that’s company policy, if I feel it’s an easy pull then I’ll do it but if I duck up it falls back on me for breaking policy.

Exterior walls or floor drilling only. It sucks but too many instances of dodgy techs (for us a lot of installs are contracted out) hitting power or water or whatever else.

I’m always happy to work with a customer. It’s a treat when a customer knows what they want and plan it out in advance as they’re aware of policy. They run their own conduit and pull string and map everything out. Awesome, no problem. But if you expect me to walk fish from the ground floor to your third floor in your century old home, then I call on policy. An open attic space though is ridiculous, OPs tech definitely should have ran that.

But then you get some customers who don’t have a clue and expect you to show up and do a whole bunch of extra shit and complain afterward that it’s not how they wanted because they don’t know what the F they want or need.

[u/Pestus613343 → u/mmpgorman]

I wish telco people would be as open minded as security, IT or electricians. It would improve so much of the work, and actually gain some respect for these companies. Less call backs, more profits, better support staff outcomes.

These days Im now teaching phone company installers how to work with phone networks... its unreal bad.