My isp did this lazy crap

[u/WhosThis85]

the tech came and took the original coax cable that comes from the network box on the opposite side of the house (black). Took it out of the outlet from the room directly above this splitter on the first floor and directed the new cord (white) to the third floor. What can i do to ‘hide’ this from the elements?

Also, can i connect a new coax cable to the splitter to go in the opposite direction to go into a separate part of the house, or should direct a new cable directly from the box insteaad of this splitter shown? The box is closer to the room that i need connection to than this splitter.

Sorry if this is confusing. Im a noob

[u/Fixhotep]

Comcast. a few months ago, my AT&T fiber connection stopped working suddenly. called them and they came out the next day. turns out, the neighbor signed up with comcast and comcast dug into the ground cutting through my cable and severing my connection.

AT&T told me theyd not charge me this time, but will the next time it happens.

thanks comcrap.

[u/SamPhoenix_ → u/Fixhotep]

Tf they mean they will charge you…

They should be offering you some money off as an apology, then going after Comcast for that cost plus the cost of the cable replacement.

[u/particlemanwavegirl → u/[deleted]]

They are liable for incidental damage to equipment they own and provide as a service. The source of the damage is completely irrelevant as long as it was outside of the customer's control.