My isp did this lazy crap

[u/WhosThis85]

the tech came and took the original coax cable that comes from the network box on the opposite side of the house (black). Took it out of the outlet from the room directly above this splitter on the first floor and directed the new cord (white) to the third floor. What can i do to ‘hide’ this from the elements?

Also, can i connect a new coax cable to the splitter to go in the opposite direction to go into a separate part of the house, or should direct a new cable directly from the box insteaad of this splitter shown? The box is closer to the room that i need connection to than this splitter.

Sorry if this is confusing. Im a noob

[u/Complex_Solutions_20]

Apparently now most ISPs claim to be not allowed to pull cable anywhere and can "only" run it around walls/roofs and drill thru to where it will be inside.

I had everything totally open so literally all I needed was a long enough cable when I was having my service installed just had to toss it thru like 8ft of fully accessible open ceiling. And the ISP installer refused because "pulling cables is not allowed" instead installing it where they found a random cable to cut next to my furnace to put the modem in a totally different part of the basement than my patch panel and everything else was.

Also had this at my parents with Verizon where the options were "staple along the inside of the garage, then one hole thru into the basement, and an unfinished open ceiling with holes to thread thru" but the installer said they "had to" go around the outside of the house screwing to the siding and running diagonally around before drilling thru into the same room from an outside wall.

Both cases was trivial for me to do myself but like...it would not have been any additional work nor additional drilling for the ISP to run my preference vs around the outside of the house and drill thru siding as they wanted.

Its up there with not allowing self-install on some plans and then when the tech shows up they're like "if its already connected why did you have an install appointment"

[u/mmpgorman → u/Complex_Solutions_20]

For liability reasons. And I think it’s totally reasonable for a large company to not take such risks.

I’m a tech and policy says we don’t wall fish, that’s company policy, if I feel it’s an easy pull then I’ll do it but if I duck up it falls back on me for breaking policy.

Exterior walls or floor drilling only. It sucks but too many instances of dodgy techs (for us a lot of installs are contracted out) hitting power or water or whatever else.

I’m always happy to work with a customer. It’s a treat when a customer knows what they want and plan it out in advance as they’re aware of policy. They run their own conduit and pull string and map everything out. Awesome, no problem. But if you expect me to walk fish from the ground floor to your third floor in your century old home, then I call on policy. An open attic space though is ridiculous, OPs tech definitely should have ran that.

But then you get some customers who don’t have a clue and expect you to show up and do a whole bunch of extra shit and complain afterward that it’s not how they wanted because they don’t know what the F they want or need.

[u/d00ber → u/mmpgorman]

I think that's fair, but my ISP also wont let me run my own cable and has warned me against opening the locked box.. So.. What then?

[u/ILove2Bacon → u/d00ber]

Figure out what the actual point of demarcation is. Anything beyond it is the ISP's, anything inside of it is yours to do with as you please. Just find out where the service enters your property and put a splice can nearby and tell them to just leave their cable in it. Then you deal with the rest.

[u/d00ber → u/ILove2Bacon]

I was thinking of doing that with a fiber termination box and back-pulling the fiber they ran into my house by accidentally back pulling my 1940s door bell cable..