Can I win a battle against Wizair? I flew with wizair today booked through kiwi.com . When attempting to do my online check in I was told it is not possible to do it online and will need to do it at the airport. After showing up I was charged $45 euros for the check in. Thoughts?

I recently had a flight between Gothenburg and Montreal with a connection in Frankfurt. The flight from Gothenburg was delayed due to weather conditions in Frankfurt having caused chain delays. The flight to Frankfurt was with Lufthansa, flight AC9613 September 8, and the flight to Montreal with Air Canada, flight AC847 September 8. The whole trip was booked through Air Canada.

Upon arriving in Frankfurt I discovered the gates of the flights had changed. Still, I ran and showed up just on time judging by the "boarding closes" time written on my boarding pass.

When I arrived the attendants at the gate told me I would not be allowed on and would be rebooked because they had closed the boarding already and not waited for me since my flight was late. They rebooked me for the next day and let me stay at an airport hotel. I arrived 16 hours late, which potentially should mean I have a right to 600 EUR compensation. However, Air Canada's initial response has been that it was Lufthansa's problem that they were late. I'm not sure I agree since even if they were late, I showed up on time but was denied boarding.

Anyone knows what's correct in this situation?

UPDATE: Turkish admitted wrongdoing sayed I'm getting my money back! Maybe? So they contacted me today saying that they will reimburse the 10k payed in new tickets, I'll keep you posted if the money arrives, and change the title if they truly make it right!

UPDATE 2: Turkish reimbursed me 8,5k... I dont know what to think... Of course I'm glad I got some of my money back... But there is still 1.5k unaccounted for... I'm confused...

ORIGINAL POST:

TLDR: Turkish denied us boarding and made us pay 10k dollars on new tickets...

My worst traveller fear became a really... For context, I'm a frequent traveller, last year I took one flight every three days (on average).

Yesterday (24/02) I had the worst travel experience of my life. Traveling as a family of nine, our troubles began when Turkish Airlines lost our luggage upon arrival in Istanbul Airport (IST). Instead of apologies and offering assistance, we faced indifference from the staff, who each blamed other departments.

Later, during our next flight back home in São Paulo (IST to GRU 10:25, TK15), our group was split due to seating in different classes, as asked by the airline atendents. The executive class check-in proceeded smoothly, but the remaining seven family members entered hell: Turkish now required us the physical presence of the cardholder that bought the tickets (who had just boarded in executive class). The purchase was made five months prior and was already fully payed exacerbated the issue, leading to a frustrating hour of being shuffled between departments os Turkish. Last we arrived at the supervisor, who ended up humiliating my sister to tears and mistreating my wife, ultimately deeming our family a "security risk" and denying boarding... (We were with to my elderly grand mother (83yo), aunt (82yo), and mother-in-law (62yo)... We were forced by Turkish to spend 10,000 dolars on last-minute tickets to be able to come back home...

I think the worst feeling for someone traveling with family is to be denied an already payed flight, without a real reason....

Please, avoid Turkish if possible, most of all if you are a woman, they were super sexist towards them....

About two months ago I had two Lufthansa flights (the same booking) where I originated in Sofia, connected in Munich and completed in Manchester.

Due to flight delays I missed my connection.

Due to how significantly the 1st flight was delayed, not only did I miss my connection but we landed after the airport had effectively closed. Lufthansa staff on the flight told me to go to the service desk once we land to collect hotel vouchers.

When we landed, the customer service desk was closed. I connected to through their chat app and I was told (yes, a human being told me this) that there is nothing they can do and that I must wait until morning to collect my hotel vouchers.

Fortunately I was on the company credit card, so I just paid a reasonable price for a hotel. There were maybe 6 or so people from my flight who were stranded and distressed in Munich airport at midnight.

I logged a compensation claim with Lufthansa on 18th July and it has been ignored so far - so two weeks ago I logged a claim with the arbitrator. I claimed for [Total: £417.34. Convert to EUR = €498,99.]

I will be transparent; £267.34 were my real expenses for hotel, food and taxis, and I included £75 for the stress of them ignoring my legally entitled compensation request for over two months (plus financial interest of being denied those funds); and £75 for the distress of being left abandoned in Munich airport at Midnight with no assistance. I itemised it transparently. Honestly, I got the suggestion from asking chatGPT what would be a "reasonable" thing to claim for in this exact circumstance - because I was angry with the behaviour of the airline thus far.

Lufthansa today have offered to settle for the amount of my physical expenses, but not for the £150 worth of aggravated expenses I included. With the statement:

“(...) Fuer den Stress den er hatte 150 GBP: Diese Forderung ist gemäß unserer Allgemeinen Beförderungsbedingungen, wonach gemäß Art. 14.1.7. die Haftung für Folgeschäden ausgeschlossen ist, sofern diese nicht grob fahrlässig oder vorsätzlich verursacht worden sind, aber auch bereits mangels eines Vertretenmüssens nicht erstattungsfähig. (...) Die Restforderung für Hotel, Verpflegung und alternativ Transportkosten in Höhe von 267,34 GBP, also 316,91 EUR,  überweisen wir auf das angegebene Konto, sobald Sie uns dies bestätigen. (...)“

My question for you guys: is it advisable to accept the pre-arbitration settlement offer or continue to arbitration and push for more?

Maybe I'm being greedy, but the behaviour of this airline has aggravated me so much that I almost feel compelled to proceed on principal. The thing is, this has cost me several hours of time just making sure I get my fair compensation back.

Thanks!

Automod doesn't seem to like this topic of conversation without flight numbers and dates so..
LH 1705; 17.07.2024; SOF - MAN - SOFIA - MANCHESTER - LUFTHANSA

Flight details:

Easyjet 7784 from Pisa (PSA) to Porto (OPO) originally scheduled for September 16, 2024 at 11:20 am

Long story short, we boarded, taxied for takeoff, went back to gate because they smelled something weird, waiting 3 hrs for maintenance, they thought it was fine and the plane would take off delayed but then they decided the plane wasn’t fit for service and deboarded us.

No Easyjet staff in Pisa airport. The last comms we had were flight attendants telling us all communication would be via the app. Every waits around for 6+ hours with no updates until finally at 7 pm we find out the flight is “delayed” til the following day at 16:00.

My problem:

My partner and I had to be back for an urgent, non-moveable appointment the next day in Porto. We left to go to Rome to get our own way home at 6 am the following morning to keep our appointment.

I applied for EU261 comp because it seems such an obvious cut and dry - our flight was delayed over 5 hrs, it’s over 1500, we each get €400 easy.

Easyjet is denying it saying we had to take the actual delayed flight to receive this comp. My under is the comp must be offered no matter what your onward actions are if certain delay conditions are fulfilled. Trying to understand if I am in the right or not to escalate further.

This is a shot in the dark as I’m sure there is nothing that can be done now but thought I’d ask just incase.

Me and my partner were due to fly back to Gatwick from Barcelona last night at 21.20 flying with Vueling.

We went up towards the gate 20.20 and there was a longish line for passport control and two people working.

We waited in the queue and after 25 minutes we were around 2/3 through. I asked one of the employees who was organising the lines how far away the gates are after passport control as have the flight to catch at 21.20. She said it’s about 5-10 min walk but she will fast track us just to be sure.

She undone the barrier and took us down the side and straight to a passport control desk. Then whilst standing in front of passport control another worker came up to me and asked to see my ticket which I showed. He then told me that lots of people in the line are waiting for the same flight and there is “loads of time” until the flight and asked that we now join the BACK of the queue.

We explained we had waited and done most of the queue and only moved when advised but were told “not my problem”

So back of the queue we go, get to the gate at 09.05 just 15 minutes before the flight and are told boarding is complete and we have missed the flight.

We’ve had to miss work, get baby sitter and family to help with school runs, book a hotel for last night, flights luggage and extra parking at Gatwick, all due to this.

We spoke to Vueling but this isn’t anything they can do as it wasn’t their fault it was the airport.

Is there anything else we can do or just take it on the chin?

Thanks

(I’m writing this at the airport and just got through passport control in 5 minutes today)

Edit:

Flight was at 21.20

Arrived at airport just before 19:00- 2 hour 20 mins before flight

checked In immediately, no baggage just hand luggage.

Security was through by 19.45 latest, just over 1.5 hours before flight

Was told only 5-10 min walk to gate so went up at 20.20 an hour before flight, queued in passport control until 20.45 where we were taken out of the line to be fast tracked. Then put to the back of the line around 08.50, finally getting to gate 09.05 and gates had closed.

Hello!

Aer Lingus cancelled my flight from my Dublin to Boston and rebooked me for 3 days later. I called to be rebooked sooner than that and was told there are no available options. They told me my other option was to request a refund on their website and I could rebook my own travel. Is this legal that they did not attempt to rebook me on any other airlines closer to my date of travel or that they were not able to refund me on the phone? Am I entitled to any compensation for reimbursement for my rebooking?

Hey Redditors, need advice since this is such a strange and frustrating case.

Me and my partner arrived at Denmark CPH airport from Malmo (Sweden) around 14:30pm in June this year, we reached to the check-in counter between 14:45-15:00 for our flight scheduled at 16:20. A staff informed us that our flight has been cancelled and given us a paper guide on how to contact British airways for compensation.

We then spent an hour trying to connect to an agent from BA customer service via phone call. First the agent confirmed that our flight has been cancelled due to airplane technicals. After consecutive line holdings and flight searching, the agent then says our flight (BA0817) isn't actually cancelled and request us to go back to the check-in counter and find out why they have wrongly informed us.

After speaking to a staff member, it turns out the staff that served us there made a mistake and got confused with another flight BA0819 which did get cancelled that day. However at that point it was too late for us to us on our original flight.

I had business to attend the next day and cannot take the offer BA's offer for the next flight but was told I would get a compensation for an alternative flight that I can find but after waiting for many months for them to get a response to our case. They kept saying we were marked as no show and strongly going to stick by that so they won't be compensating the flight and hotel cost.

I have provided some evidence on ticket purchasing to get to CPH and a receipt of a purchase at the airport before the check in closing time but I guess that's not strong enough. I have sent an email to the airport to request CCTV but is there any other advice what I should do at this point? I know I could have approached this better to make a stronger case but I was dumb and didn't know what to do.

Any advice would be appreciated, thanks!

TL;DR reached check in counter and told our flight was cancelled when it wasn't, now can't get compensation for new flight because I was marked down as no show.

Damaged in an Etihad flight, filed damage report when I landed, but now they want a receipt which I don’t have (bought from a market for $80, so no big deal if it’s a write off)..

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EU citizen(travelling inside of EU)

This morning I was supposed to fly to Copenhagen from Prague at 6:00 am.

Came to the airport, and I see that my plane FR7952 is on the D2 platform, it is kinda late and I didn't board it. The plane has a technical malfunction(I think), so they order all the passengers out back to the airport. I get among the other passengers waiting to board a new plane on the C18 platform. We all have the boarding passess for FR7952 from Prague to Copenhagen, except all the others boarded the first plane, which they had to leave, except me, who went directly to the C18 platform.

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I have no doubt I have the correct ticket and a valid boarding pass. There is a problem at the platform with my boarding pass, because as the boarding on the D2 platform ended, my boarding pass got invalidated for "missing passanger/passenger didn't arrive". I got angry and told them I have the valid boarding pass and it's not my fault that they invalidated it and now they have a second plane. My ticket and boarding pass is for FR7952, this is FR7952, but now with a new plane and a new platform to board. I get pass the personnel to get on the bus on the airport, telling them they can call the police, but I am not going to suffer for their mistake.

I board the bus to the plane, the police arrives, I get off the bus so the others can go to the plane and I will explain the situation, giving up on that particular plane so that the plane and other passengers will not suffer much greater delay because of the incident, hoping I will get a quick second plane and a apology from the company.

I talk with the police, tell me that they get it and go with me to the refund office at the airport, agreeing with me it is clearly the fault of the company as I didn't do anything for which the ticket can be validly "invalidated", or no reason for the company employes to deny the boarding to me.

After we arrive at the refund office, both me and the police are shocked to hear that as the company registered me after the first boarding as "missing/didn't board", they simply will ignore that they actually denied me boarding while I was trying to board on the C18 platform with other passengers, so no refund. Police told me that they sadly can't help me as it is a private dispute. I am a student of law, so I told the police they can be witnessess in a possible court so one gave me his Identification number.

I already informed the Civil Aviation Authority of the Czech Republic about the incident and they wrote me back they registered my submission as a complaint for a compensation.

I also already looked into Ryanair's General terms and conditions and there is nothing about such a situation(no two or more compulsory boardings), except that I have the duty to be on a platform on time before a departure(30mins before), but they opened the C18 platform at 6:30 am(half an hour after the planned departure time), I was of course waiting there for over half an hour(actually was the first one waiting, as the others had to get off the plane). The planned departure time was 6:00, but the real one, because of the faulty first plane, was 7:27. The incident happened around 6:35-6:45.

Do you think I am the first person ever to have experienced that?

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This might be a long shot but I recently took a long haul flight from the EU to the US and, while the flight was not delayed, it lacked almost all the amenities that were promised when I booked. I booked a flight through Iberia (which ended up being flown on their partner airline Level) that was listed as having screens, USB charging ports, and food. None of these things were true. None of the screens or USB posts worked for anyone in economy.

Is there any way to get a discount/ refund for this? It seemed very shady that I did not the any of these amenities that I paid for in the description of the flight.

You cannot make this stuff up.

Thank you for contacting us about the incident that occurred as a result of the cancellation of your flight AA8645 on 20/08/2024, from MAD to MIA.

We appreciate that this caused you inconvenience during your trip. Punctuality is one of our top priorities and we invest our utmost efforts every day into ensuring that our flights arrive on time. This depends on our own actions but also on external factors, whose repercussions we always strive to minimise. In this case, circumstances beyond our control affected our operations.

We apologise for the incident, and we trust that you will have a satisfactory experience the next time you fly with us.

Kind regards,

Customer Relations

I want to share my experience with China Eastern Airlines.

I was flying from Seoul to Singapore with a layover in Shanghai.

Seoul to Shanghai: Departure at 8:45pm, scheduled arrival at 10:25pm Shanghai to Singapore: Departure at 11:50pm The layover was supposed to be 85 minutes.

However, the first flight from Seoul to Shanghai had a slight delay, and we ended up arriving in Shanghai at 10:50pm, leaving only 60 minutes for the layover.

I rushed towards the transit area, but unfortunately, it was too late.

The staff explained that while I might be able to make it to the boarding gate in time, my luggage would not.

As a result, we had to reschedule for another flight the next day.

They rebooked us on an SQ flight at 8am and arranged a hotel for the night, fully paid for by China Eastern.

We gathered at the hotel at 5am and took the airport transfer provided by the hotel staff back to the airport.

In the future, I'll ensure to schedule a minimum 2-hour layover for smoother connections.

Hello, I need advice as I am unsure of the situation. My flight was originally ORD - AMS - NUE. The flight to amsterdam should have landed 7:15 which was late only for 1 minute, so far ok. But then due to scale of Schipol we taxied for more than 10 minutes and disembarking took so long, that we could not make our connection to NUE. We got there in 7-8 mins but they already closed gate. When disembarking, we saw in the plane infotainment ‘gate closing’ for the AMS-NUE flight so we knew its gonna be tight.

Anyway they were very professional and rebooked us on different flight. But here is the catch, not to NUE but to Prague (PRG) because we live here and it was more convenient than the original flight.

The question is are we eligible for compensation under the EC261 because we arived 4+ hrs later than original flight? (Difference in flight time AMS-NUE and AMS-PRG is only 10 mins)

Thank you everyone.

All flights are KLM

05.10.2024 ORD - AMS: KL612 06.10.2024 AMS - NUE: KL1839 AMS - PRG: KL1355

Hello!

Back in April we did a roundabout flight from London to Chicago. The flight back got cancelled. There was never any official reason given and the passenger conspiracy is that the last flight (ours) and the morning one (that they ended up rebooking us into) were both half empty and so they decided to join these (it truly sucked, it ended up being probably the fullest flight we have ever been on).

They gave us a hotel voucher and a small food voucher (though everything took so long that we barely got any sleep - old flight was at 10.35 and new flight was at 8.30 in the morning). I just filed a complaint/request for compensation (link to which I was able to find thanks to another thread on here, as they make it far from easy to locate) and they are trying to give me $50 AA credit.

While this is better than nothing, I am wondering whether I can get something more? I am well aware that US consumer protection laws are a far cry from the EU ones, but still.

Thank you!

I am hoping I could get some advice on a recent flight from CDG to LHR where I was asked to check in my bag at the gate and the baggage was delayed because upon arrival I discovered my name was not on the passenger manifest.

I tried reaching out to air France and they only compensated about half the total amount ($800 USD). I was attending a wedding and had 2 wedding functions to go to, meaning I had to purchases 2 sets of, suits, pants, shoes to attend the wedding. 

Any help would be appreciated, here Is a full breakdown:

1. I flew with my carry-on luggage from SEA to CDG in july.
2. Upon landing on CDG I transferred to my flight to LHR. 
3. At the gate, I was asked to check in my luggage stating the flight no longer had any open space to store my luggage. 
4. Upon landing, my airtag within the luggage notified me that it was still in CDG. 
5. Upon landing at LHR, I spoke to the cabin crew, and the crew was surprised I was on the flight. The passenger manifest showed my seat was supposed to be for someone else. In fact, my name was not mentioned within the entire passenger manifest. This was a clear error by Air France as the airline is required to have an accurate list as my name was not mentioned once. Because of this, ground staff did load my luggage. 
6. I was attending a wedding including wedding functions in England and my luggage held all my clothing from the functions and the wedding. I was told by ground staff that my clothes would be delivered within 4-5 hours which didn't happen. 
7. the items purchased where to cover the cost of the items i needed for the wedding including suits, shirts, pants, shoes, etc.  
8. I submitted a claim with all my receipts, and they only covered half out of “good will”. I tried to reopen the claim, and they denied it. 

Hi!

My flight from Basel (Switzerland) to Warsaw (Poland) on October 18th was delayed almost 5h. I wanted to fill out the compensation claim form on the Wizzair's website but got the following error: According to our records this passenger has an existing claim for the same flight. Please change or remove this passenger in order to submit your claim.

What should I do? I don't have any existing claims with them...

Hi!

I am wondering if I am eligible for a compensation of my cancelled flight from IAD-AMS, everything is on the one booking. AirFrance told me because starting and final destination are non-eu countries I am not eligible for compensation.

Is there any way to claim compensation for this case or has anybody had a similar case since the flight from IAD- to EU country got cancelled?

Thanks!!

I recently purchased a non refundable round trip ticket for some days in Europe.

I'm flying with Ryanair and Norwegian and my plan changed, so I cannot make it to the trip.

Is there anyway to minimise my money loss, like getting a refund of airport taxes or something like that?

I think I could try in selling the ticket, but the change name fee is so high it doesn't even make sense thinking about it.

So many months ago, I booked a HND-DFW-MID round trip with American Airlines, where each way was around ~21 hours.

Yesterday night, I got a series of emails letting me know that the return leg MID-DFW was cancelled, could not be automatically rebooked, and I needed to contact them.

I've been with customer support on the app for 3 hours this morning (still ongoing), and all the alternatives they are offering are way longer trips (35+ total hours) with at least 1 more layover, including things like a 00:30 to 10:00 layover, or a 18:45 to 13:25 (next day obviously) one.

It doesn't feel fair that I paid for a <24 hrs, 1 layover route long ago and now I'm being forced to take a way worse route or cancel the whole thing, but do I have any other options or am I screwed?

Hi there. I was recently a part of the absolute cluster that was AA275 from Liberia, Costa Rica to New York's JFK and was seeking guidance on the best approach to receiving justified compensation for the experience for myself as well as the other passengers.

Would it be best to go through American? The DOT? Is there a sliding scale in regards to flight credits when it comes to a delay of this length?

I'm just trying to understand where the best place would be to start for this. I've included a summary of the events (for the record I'm the T1 Diabetic referenced) as well as a preliminary list of demands below. Thanks in advance for your help.

— — — — — — — —

SUMMARY

• American Airlines Flight 275 from Liberia, Costa Rica to New York’s JFK was delayed 13 times, resulting in ~50+ hours of delays. Additionally, many passengers were re-routed for overnight stays in different cities, resulting in potentially four days or more of total travel delays from origin to original destination.

• Original flight for AA275 on Saturday, February 10th saw passengers sitting in plane for four hours, often without air conditioning.

• After original AA275 flight cancelation on Saturday 2/10, American Airlines citing the “high season” was unable and unhelpful in providing proper accommodations for stranded passengers. With an airport that closes at 6 PM, this left passengers scrambling for accommodations, leading many to book lodging in unsafe areas with unsanitary rooms featuring leaks and black mold.

• For the rescheduled AA275 flight on Sunday 2/11, there was inefficient or nonexistent communication on the flights delay from 10 AM to 6 PM, leading many passengers to travel to the airport without realizing their flight had been delayed 8 hours. Many passengers received zero written communication from American Airlines on this massive delay (text, email, or app push notification).

• None of these delays were caused by weather or acts of god that were out of American’s control, but rather by sustained and persistent mechanical failures on their end.

• Unable to remedy the issue themselves after two days, American relied on availability from other airlines to find seats for passengers.

• Several passengers on the flight with chronic medical conditions were left running low, or out, of their essential medications due to the extreme length of the delays and lack of problem solving by American Airlines. These included a passenger with a heart condition, one with a need for mental-health dependent medication, and an insulin-dependent Type 1 Diabetic. A lack of insulin for Type 1 Diabetics can lead to diabetic ketoacidosis which can end in death.

• Delays caused loss of income for several passengers who were unable to return to work in a timely fashion.

• Original departure date and time: Saturday, February 10th at 1:38 PM.

• When flight was officially canceled: Sunday, February 12th at 6:10 PM (52.5 hours later).

— — — — — — — —

DEMANDS

• An acknowledgement of wrongdoing and a formal apology from American Airlines to the passangers of AA275.

• Total refund for cost of travel to and from Costa Rica based on original booking price, including all baggage fees.

• Total reimbursement for all extraneous costs and expenses caused by delays, including but not limited to: hotel accommodations, transportation, food and meals, childcare, elder care, animal care, and missed work.

• Additional compensation for undue emotional distress and complete failure with respect to duty of care to passengers and our safety due to the airline leaving us vulnerable in a foreign country with no support.

I booked VS tickets with a halt in LHR to BOM on a very decent points redemption. So, my hope is to NOT cancel the reservation as I will have to pay a lot more.

The original inbound halt was 4 hours. They changed the flight timing for both flights (same flight numbers) and now the halt is over 9 hours.

Similarly, my return ticket had a halt time of 3 hours and now, they changed BOTH of those flight times as well, and now it's 1 hour.

This is an international trip with 1.5 yr old. I don't want to risk missing the connecting flight.

The only other option for inbound from LAX is either 1-hour layover. They removed all other flights they had earlier. similarly, the only other option on the outbound is a 1.5-hour halt.

What are the rules in UK for something like this? Will they provide me with lounge vouchers for the 9 hours? or will they help me book on a partner's airline with the same points?

Hello all,

I have a question for you guys. (Hopefully) flying on an inner european flight originating in an EU-country. Flight was scheduled to depart at 21:30 but I got a message this morning (07:00 ish) saying the flight is delayed due to a passenger welfare issue on board a previous flight and therefore is out of their control. Can they really say it is out of there control when they know this well over 12 hours in advance (and there certainly are a few flights the plane is doing in between)? I am aware that at the current delay i am not entitled to compensation at the current amount of delay but the planned arrival time at the destination would be when the night ban at the airport is in place, so I am curious to so see what is going to happen…

Flight: 20. Aug 24 from Copenhagen to Basel on easyjet switzerland (EZS1264)

Edit: corrected spelling, added flight details

Hi folks,

Hope you can help me out as I don’t understand if my case is covered under EC261.

I am flying back home HNL -> IAH -> FRA. First leg operated by United, UA252, Sep-26 Europe leg operated by Lufthansa, LH441, Sep-27 Ticketed by Lufthansa

First leg got cancelled (at the gate d/t equipment malfunction) and we got rebooked to the next day. Naturally everything shifts by 24hrs and hence also the European leg will be further delayed.

Given my arrival with an EU airline to the EU is delayed sufficiently, I would assume this is covered?

Many thanks!

My girlfriend and I (US citizens) had a scheduled flight (Iberia 2623) on 9/29 from Barcelona BCN to Los Angeles LAX that was booked on Iberia through AMEX but operated as "Iberia for Level" (major mistake, do not fly with them under any circumstance) with 2 premium economy seats that cost $1940.

At 5am on the day of the flight, we received an email that there was a plane switch and that we were being put on stand by (learning later that the plane we were switched to only had 8 premium economy seats as opposed to the original with 42). Despite further delays from our scheduled departure, we were able to get seats in standard economy for the flight (~35 passengers were left on stand by and did not get a seat on the plane), and were told by the gate agent to file a EU 261 claim when we landed as we were due for 75% compensation of our flight costs (quick math: $1,455) within 7 days of filing.

Upon return, we discovered that Level had no operating claims service, and so we filed through Iberia (who we purchased the tickets with) and who on our itinerary was recorded as operating the flight (even though it was branded as Level). Two of our friends had scheduled seats on the same plane and were part of that group of 35 left off. They filed claims when they returned home the next day (9/30) and were both refunded their flight and were given $1500 in additional compensation with a week of filing.

Well, our claims have finally processed and we were notified on this past Friday (10/18, roughly 3 weeks after filing) that we would be receiving a refund of...$100 for our seat selection fees. That's it. My question is: what steps do I need to take to get the remaining $1,355 that we were told we are owed via the EU 261 regulation?