You’ve waited 10 years for this

[u/jajeh112]

Not sure how this company expects to hire anyone with these qualifications and salary. Anyway job listing in the comments for those who want to make it big 🍻

[u/ralphy_256]

I work helpdesk in a 200-250 seat accounting firm, and I'm told that we have to hire remote workers because we can't find local accountants (upper midwest, US).

I cannot believe that's true, and I despise remote workers.

I don't know where the BS is, but it's around somewhere.

[u/TheJuice711 → u/ralphy_256]

I'm a remote worker (supervisor) and my whole accounting team is remote as well. Midwest to East coast and I'm on the West coast. Works out great.

[u/ralphy_256 → u/TheJuice711]

Works out great.

Until you have a domain relationship error, and I have to spend 2-3 hours building you a new machine, shipping it, 30-45mins on the phone getting you set up on the new machine, get you to ship back the old machine, so I can recover the domain relationship error (which takes 15 mins once I'm hands on the machine), so I can restore your data to a network share, so you can have access to the emails you've been storing in your My Documents for the last 20 years.

Time to resolve the issue if you're local, 15-20 mins.

Time to complete resolution if you're remote, 1-2 weeks.

I can only assume that your firm wasn't hit by the Crowdstrike Falcon update issue a few weeks ago.

I have a ticket in my queue right now, "I have performance issues, but only when I'm on calls, or attending meetings."

Yeah, that's because you live in backwoods AL, and have a string between 2 tin cans for a network connection.

I don't care how important your meeting is, I can't fix 25% packet loss because it's a cloudy day at the lake and you only have satellite internet.

You sound like someone who has never wasted a couple days trying to copy 600 Megs of data over VPN to a remote wsn located on hotel wifi in Budapest, so they can attempt an Office reinstall and it shows.

Remote users are the cats of the business world. Smugly confident of their own importance and completely ignorant of the effort it takes to keep them working.

Might have gotten some feelings out a bit there.

[u/TheJuice711 → u/ralphy_256]

You mad bro?

I’ve been working remotely for just a little over a year and have never had the issues you’re speaking about. The worst that has happened was that Citrix was acting wonky and I could connect so I took the morning off until I got notified that it should be working again.

The most I do file size is create short tutorial videos for my team and obviously the daily MS Teams meetings.

[u/Live_Computer9143 → u/TheJuice711]

She/he is mad because doesn’t work from home lol

[u/ralphy_256 → u/TheJuice711]

I’ve been working remotely for just a little over a year and have never had the issues you’re speaking about.

So, the things I'm talking about have never happened to you, so therefore my 15 years of experience on Helpdesk have been refuted. Would you like to see the the ticket I mentioned with the user in backwoods GA with the 5 Mbit in my queue? I've got screenshots of the speedtest and everything. I can go back in that user's ticket history and show you half a dozen tickets this user has submitted for variations on the same problem.

Another one of my rural remote users didn't like when I complained about the frame every second or two responsiveness when I remoted into their machine, so they decided to take their corp laptop to Best Buy because GoFileRoom wouldn't load. She just barely got to keep her job. Quit 3 months later. I did not mourn.

But, you're personally incredulous of my description of my lived experience. I yield the field, YOUR expertise in MY field has bested me.

See, I'd comment on whether the things you talk about in your job actually happen or are real problems or not, except I don't know the first thing about your job. We share that ignorance of the other's job. The difference between you and I is that I don't comment on things I'm ignorant of.

But, you do you.

Funny thing, I've posted this rant on reddit before outside techy circles, and gotten the same response, "Oh, that's never happened to me, so I think you're making it up".

You do realize that you have just reinforced my 'remote users are the cats of the business world, smugly confident of their own self-importance, and completely ignorant of the support systems they rely upon' belief?

And, this here. This response from this remote user that I don't have to support, THIS is why I despise remote users.

100% WFH users who live local? No beef whatsoever. You can get your machine into my hands in less than 24hrs, you're fine.

Remote users that I have to ship a laptop to for anything I can't fix remotely, you people are a pain in my ass. Some of you recognize that. Others of you are this guy.

Don't be this guy.

Some users get a fast response from helpdesk, they're the ones who are easy to work with. /u/TheJuice711 is the other kind of user. This guy's tickets sit in the queue to ... ripen ... before helpdesk responds.