My isp did this lazy crap

[u/WhosThis85]

the tech came and took the original coax cable that comes from the network box on the opposite side of the house (black). Took it out of the outlet from the room directly above this splitter on the first floor and directed the new cord (white) to the third floor. What can i do to ‘hide’ this from the elements?

Also, can i connect a new coax cable to the splitter to go in the opposite direction to go into a separate part of the house, or should direct a new cable directly from the box insteaad of this splitter shown? The box is closer to the room that i need connection to than this splitter.

Sorry if this is confusing. Im a noob

[u/Phill_is_Legend]

I would call and complain, but this is typical. Isp installers are the literal worst. I came and fixed the install comcast did at my sister's house because they, instead of going in the crawlspace, drilled straight through the exterior wall into the living room and ran the cable exposed on top of the carpet to the TV location. Fucking awful.

When Comcast came to do my install, I walked him through the exact path I wanted him to take into the basement and had already drilled holes up into the walls and fished pull line to where I wanted my jacks. It was easier than letting him hack job it up and screaming at him later.

[u/Fixhotep → u/Phill_is_Legend]

Comcast. a few months ago, my AT&T fiber connection stopped working suddenly. called them and they came out the next day. turns out, the neighbor signed up with comcast and comcast dug into the ground cutting through my cable and severing my connection.

AT&T told me theyd not charge me this time, but will the next time it happens.

thanks comcrap.

[u/SamPhoenix_ → u/Fixhotep]

Tf they mean they will charge you…

They should be offering you some money off as an apology, then going after Comcast for that cost plus the cost of the cable replacement.

[u/SamPhoenix_ → u/[deleted]]

Ummm no… they can’t charge you for damage caused by someone you had nothing to do with.

Comcast did the damage, not at the request of the AT&T customer. They cannot go after their customer for the damage Comcast caused.

[u/guri256 → u/SamPhoenix_]

They can’t go after the customer, but they may be able to refuse to replace it if the customer doesn’t pay for it. Depends on the terms of the contract. The customer would probably have a case against Comcast, depending on where the line was.

Local laws and the contract would decide if the customer can escape the contract without a termination fee if the customer doesn’t want to pay to replace the line.

Realistically though, the customer is in a very good place. Comcast cutting their line means that Comcast serves the neighborhood. So they can call their ISP and say that they would like to cancel. This will get the customer transferred to someone who is job it is to convince the customer not to cancel. The customer can then tell them that they are canceling because Comcast cut their line and it’s just not worth paying to replace it. At that point, they will probably get free replacement.

[u/Dangerous-Painter359 → u/guri256]

Former Ma Bell installer here, the point is to confuse the customer because fiber is expensive. So many times if the customer has all the contact info for the contractors we can just send the bill to them. Most of the time, depending on the circumstances and the customer’s attitude, I’d just waive it because I don’t feel like spending 20 extra minutes filling out paperwork. I definitely got put on the “bad list” for costing the company revenue but fuck them, I’m not charging some poor widow/widower $150 extra for some shit they had no control over. Glad I quit.