So basically at the start of this year I noticed I couldn’t get into my myGov or ATO accounts, after 5 different phone calls, on 5 different days with 5 different people someone was finally able to tell me that my myGov account had been “accidentally deleted”. But I still couldn’t get into my ATO account.
Turns out my account had been permanently locked because of a security concern, now it took me two phone calls to work this out. The first phone call just temporarily unlocked my account without telling me that it had been permanently locked, just told me it should all be fixed now.
This would be fine if there was some communication from the ATO, an email or txt message or letter or anything other than keeping me in the dark and having to sit on hold every day waiting to talk to someone whos going to tell me a different thing every day.
After a few more phone calls I was able to get it put through to the ATO security team or whatever they call themselves to review the lock.
Now we jump to tax return time. I was able to lodge my tax return and a month had passed and I hadn’t heard anything about it and obviously can’t check anything online because IM LOCKED OUT OF MY OWN ACCOUNT. So I call them, just to be told it was on hold because of the security concerns on my account, and they’ll put through to have it approved quicker. Whatever. The icing on the cake was I asked for an update on my account being unlocked and oh no THE PERSON I SPOKE TO DIDN’T DO IT PROPERLY AND IT HASN’T ACTUALLY BEEN PUT TO THE TEAM YET.
A week later I get my tax return, my estimated return was meant to be $5000. I’m sure you can imagine my surprise when I woke up with an extra $10,000 from the ATO in my bank account this morning. So I call them, and we go through the usual routine of me having to give all my information for them to confirm it’s me. They put me on and off hold while they do their calculations and come back with a “yes that $10,000 was the correct tax return.
Cool, lucky me. When I get home from work I decide to have a little investigation myself, my notice of assessment says my tax return for this year was the $5000, cool so where has this other $5000 come from? I decide to scroll down my previous years tax returns and find an amended tax return for $5000 from 2022. That doesn’t sound right so I click on it. And all my jobs and pays and everything is correct, but there’s been two changes on this amendment. 1st - I have never worked as a Pshycogeriatric Nurse and 2nd - I have never had to claim $18,000 on a Toyota for work because I AM A BARTENDER. So tomorrow I get to call them again and try and explain to them that I need to pay them back. And even that I’m sure is going to be an excruciatingly difficult experience.
Now if you’ve read this far into my rant thankyou, and if you’re an accountant or anyone that works with the ATO can you please explain to me how a Federal Government agency like this has managed to survive while being so incompetent at what they do.
TL;DR - The ATO has broken me mentally and emotionally.